Internal Revenue Service in 1 Civic Center Drive # 400

Customer Reviews about Internal Revenue Service:

• ★ ☆ ☆ ☆ ☆
  Here's the deal, I am concerned that anything above a 1 star rating is someone who either works there or has friends working there or got the incarnation of St. Matthew, because this place is bad. Let's review. TRIPLE MINUS! I got there today shortly after they re-opened from lunch, and was about 5 people back. According to the lady infront of me, they had stopped taking people in around 12:00, don't wanna be late for lunch, instead of 12:30 as their hours would have you believe. When I get there it's about 1:45, and the line wasn't moving not a big deal. However, 20 minutes later a tall, middle aged, balding male came out to inform us, AT ABOUT 2:05, that they, the people working in the IRS office there, were "nearing the end of the day and would be slowing things down." I wish to review that statement momentarily. Their hours as posted are 8:30-12:30 (which they stopped, according to the person in front of me, seeing people around 12:00) reopened at 1:30 and close back up at 4:30. Now just do the math, 2:05 p.m. to 4:30 p.m. is over two hours, but they were just starting to slow things down, at 2:15ish the aforementioned male comes back out and tells us no one will be seen for at least 30 minutes as they need to process paperwork. Somewhere in that time the line moved and I was second in line. In front of me was a lady who hadn't seen her return in 4 months and behind me was an elderly couple...the man had to get up and move around a lot as the standing in line was killing his legs. Around 3:00 the man comes out and starts calling for other people. I get the numbering system, those folks were there before us so, first come first serve. However, after peeking into the office, the line (now of over 20 people) was being serviced by the same gentleman, and one person at one window. Two people and only one of them would handle the menial tasks (three guesses who). All the while, while this is going on, other people who work in that office are walking about, giggling, goofing around, talking about how they are clocking out. The staff there was more interested in getting the eff out rather than helping out. The people who worked there walked back and forth, including the hype man, had to have noticed elderly people in that line and instead of offering them a chair or something to assist them, he/they would walk out and do their own thing. Now I get being annoyed and frustrated dealing with people, but when you come out to mention to people what is going on there's a difference between being professional and a phallus cranium. When you TELL people how it will be, rather than try to see and problem solve on trying to mitigate the wait and get to as many people as possible, guess which one you're being. Shameful lack of professionalism seen in that office. I felt bad for the security guard and the police officer there who were quite literally just doing their job AND THEN SOME by trying to be as helpful as they could unlike others people in that corridor. Lastly, finally when myself and the couple behind me get to the counter to mention what we're there for we're told "go over to that table someone MIGHT bring you a number" I want you to know we finally managed our way there about 3:30. So we sit at the table and wait patiently. Around 3:58 we're, the couple and I, are informed that we won't be seen at all because they weren't doing anymore appointments. So they refuse to be courteous to the people there, usually by no real fault of their own, refuse to be professional, and refuse to look at the people in line and see how they can be of service to those people. On top of all of that. They kick people out early for lunch and close, because, Lord forbid, Greg, as I decided to call the glasses man, and the faceless desk phantom have to spend more time helping people. Bonus, the lady got seen and her husband was happy. Major MINUS the couple behind me would drive two hours, round trip, just to stand in like for almost 3 hours to not get seen. Thanks Greg n Friends.
  By Matthew Nehring, June 20, 2017
• ★ ★ ★ ★ ☆
  Do not go to IRS without an appointment. Went today(08-Mar-17) at 8 AM without the appointment, expected a queue outside but no one was there(as appointments are mandatory now). We were the first and followed by people with appointments. After verifying the documents, we were asked to wait outside(only people with the appointment are allowed to sit inside the hall) and we were told that they would call us only if somebody does not appear on their appointment schedule. They called us after 1 hr and our work was over in 15 mins. So please make an appointment before you head to the IRS.
  By Boopathi Nanjappan, May 30, 2017
• ★ ☆ ☆ ☆ ☆
  BEWARE!! unless you're first in the morning or have an appointment you're wasting your time here. Security Guard wouldn't even let me in the building at 130 pm. Said 7 people ahead of me and only 1 IRS rep there and he wasn't even at his desk. Unbelievable! Just trying to drop off an amended tax return and a receipt for it. 5 minutes tops needed to handle my transaction.
  By So Californian, February 01, 2017

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